"Mystic Management Systems is a very customer driven company. I like the way Mystic involves the user community in the product development. User group meetings and advisory boards shows their commitment to keeping the product current and growing it with the needs of their customers..."
~ Configuration and Data Manager
"Working with Mystic Management Systems, Inc. has been, and continues to be an enjoyable experience. ensur has simplified our document creation and storage processes. And thanks to Mystic's knowledgeable and helpful staff, the purchase, installation, and ongoing assistance experiences are extraordinary..."
~ Stephen C. Kiraly, Senior Manager/Packaging Technology, Cephalon, Inc.
"After evaluating dozens of document control solutions, we chose Mystic. It was easy to implement and has been easy to use. We've had limited need for technical support, but when we did need it, Mystic Management was excellent..."
~ W.F. Dryden, Manager Engineering Services, Advanced Instruments, Inc.
"In ensur, we see a solution that will bring a very high level of compliance coupled with minimum implementation and maintenance overhead compared to other systems we reviewed and will perform well as the Piramal global standard..."
~ Richard Henderson, IT Applications Analyst, Piramal Healthcare, Inc.
"Transitions Optical is an innovative provider of premier photo chromic lenses to the optical industry. The working documents we process each day between our engineers and plant personnel are critical to the exactness and care we give to chemically treat each and every lens that flows through our plant facility. Our partnership with Mystic Management to implement the ensur product was a great success providing the necessary improvements we were looking for in the organization and distribution of our documents throughout Transitions’ North American operations..."
~ Maria Zabetakis, Americas IT Director, Transitions Optical
"Mystic Management's ensurDCS enabled us to reduce our engineering staff by 40%, from five engineers to three. We have also reduced our packaging development cycle time from weeks to hours in some cases. But what has really made Mystic the success it has been for us is their great staff..."
~ George Engel, Director of Engineering, Hartz Mountain Corporation
"The team at Mystic Management have provided top-notch customer service at every stage of ensur implementation. Comprehensive validation materials were provided to assist us in regulatory compliance and technical help was accessible when we needed it. As customers, we were valued at every stage in this process. The ensur product is proving robust enough to fulfill our required quality specifications, but also has the flexibility to meet needs well beyond the initial scope anticipated for a quality document management system."
"The words above are my official position to date, but I should add that you and Tom specifically have been very patient and a super help (send this part to your boss)! It is rare to experience great customer service in today’s world. I suppose you could post this section on a web site, but then you might be famous!"
~ Sarah Diener, Business Quality Manager, Impact Analytical